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OperationsThe Tray MattersThe Tray Matters
Elevating tray presentation helps make food more appealing to patients. In 1998, Jackson County Memorial Hospital in Altus, Okla., received an overall meal service score of just 38% in its Press Ganey survey. By 2003, that number had soared to 93%. Key to the positive reviews—although not the only reason—was impro
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