Technomic: How the Generations Differ on Foodservice Expectations

Generation Z, Millennials, Generation X and Baby Boomers total about 74 percent of the U.S. population—and make up the bulk of today's foodservice consumers. The Technomic, Inc., research and consulting firm recently examined the needs and behaviors of each generation, including its very first look at Generation Z, to uncover a number of differences and similarities by cohort.

Gen Z, the first true digital generation, represents the future foodservice consumer. They're a generation on the move that strongly prioritizes speed of service, technology, and having what they want, when they want it. Millennials, more so than older generations, prefer to visit restaurants that offer new and unique foods and flavors. Gen X and Boomers converge on several preferences—such as the importance of a convenient location.

"Each generational group may have distinctly different foodservice needs, yet there are opportunities to leverage their similarities and target specific customer groups without alienating others," says Sara Monnette, Technomic's senior director of consumer insights. "Regardless of the generation, it's vital for restaurant operators and suppliers to understand their core audience. So whether you're working to appeal to your Boomer base through dine-in ambiance or traditional menu offerings, or drawing in younger guests with faster service and an innovative menu, successful execution can begin with identifying and addressing what each group values as a generation."

To help foodservice executives understand the latest behaviors, preferences and attitudes of consumers across the generational spectrum, Technomic has published an update of its Generational Consumer Trend Report. Key findings include…

• Gen Zers and Millennials tend to be more optimistic about and reliant on foodservice, and they're more likely than older generations to anticipate increases in foodservice visits in the next year.

• Dining-format preferences vary by generation: of all generations, Boomers are most likely to visit restaurants for dine-in, Gen Z are most likely to order takeout, and Millennials are most likely to opt for delivery.

• Speedy service is key for the youngest generation: for example, Gen Z places the highest importance on fast service at limited-service restaurants (54%), compared to just two-fifths of Millennials (40%), Gen Xers (41%) and Baby Boomers (43%).

The Generational Consumer Trend Report includes sections on a Generational Overview, a Generational Comparison, Highlights for Each Generation and an Outlook. For more info, go to www.technomic.com.