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One On One With: Technology solutions for the post-coronavirus campus

Fresh Ideas Food Service Management Chief Technology Officer Bob Love discusses the various high-tech solutions the company is deploying to facilitate dining services on college campuses while accommodating the restrictions that colleges will almost certainly be facing this fall in the wake of the coronavirus crisis.

Mike Buzalka, Executive Features Editor

June 12, 2020

2 Min Read
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There is almost no doubt that college campuses this fall will be a lot different from past years—assuming they actually can reopen following this spring’s coronavirus-forced shutdowns, that is. Issues like social distancing, sanitation measures, customer jitters and the banning of some traditional modes of operation such as self-service will force college dining programs to rethink how they operate while still providing quality meals and efficient service to their customers.

Technology promises to play a big role in facilitating that transition, and Fresh ideas Food Service Management is one company that has been at the leading edge of embracing high-tech solutions. The FM Top 50 firm has already deployed technologies ranging from selfie-based dining hall check-in and an app allowing personalized customer service to a “panic button” that quickly alerts managers to problems and complaints and, most recently, a mobile ordering platform for all-you-care-to-eat dining hall stations.

Bob Love as the company’s chief technology officer is the tip of the spear when it comes to Fresh Ideas’ high-tech operations. Here are his thoughts on how technologies the company is deploying can help campus dining programs meet the challenge of the post-COVID campus.

Food Management · One On One With: Technology solutions for the post-coronavirus campus

Contact Mike Buzalka at [email protected]

About the Author

Mike Buzalka

Executive Features Editor, Food Management

Mike Buzalka is executive features editor for Food Management and contributing editor to Restaurant Hospitality, Supermarket News and Nation’s Restaurant News. On Food Management, Mike has lead responsibility for compiling the annual Top 50 Contract Management Companies as well as the K-12, College, Hospital and Senior Dining Power Players listings. He holds bachelor’s and master’s degrees in English Literature from John Carroll University. Before joining Food Management in 1998, he served as for eight years as assistant editor and then editor of Foodservice Distributor magazine. Mike’s personal interests range from local sports such as the Cleveland Indians and Browns to classic and modern literature, history and politics.

Mike Buzalka’s areas of expertise include operations, innovation and technology topics in onsite foodservice industry markets like K-12 Schools, Higher Education, Healthcare and Business & Industry.

Mike Buzalka’s experience:

Executive Features Editor, Food Management magazine (2010-present)

Contributing Editor, Restaurant Hospitality, Supermarket News and Nation’s Restaurant News (2016-present)

Associate Editor, Food Management magazine (1998-2010)

Editor, Foodservice Distributor magazine (1997-1998)

Assistant Editor, Foodservice Distributor magazine (1989-1997)

 

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