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5 competencies to measure employees against

Although there are many models for evaluating competency, Penn State University's Jim Korner has had success with a system that includes five broad disciplines.

Jim Korner, Assistant Vice President, Professional and Community...

May 23, 2016

1 Min Read
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Although there are many competency evaluation models, Penn State University's Jim Korner has had success with a system that includes five broad disciplines and specific descriptors.

1. Personal mastery

  • Basic literacy

  • Computer skills

  • Communication

  • Conceptual thinking

2. Managing process

  • Understanding systems

  • Customer focus

  • Problem solving

3. Managing resources

  • Financials

  • Human performance

  • Planning

  • Evaluation

4. Leadership

  • Self-direction

  • Strategic planning

  • Affects change

5. Managing relationships

  • Leading

  • Coaching

  • Conflict management

  • Influence

  • Negotiating

About the Author

Jim Korner

Assistant Vice President, Professional and Community...

Jim Korner’s professional experience includes 30 years of college and university administration in auxiliary services. He provides leadership to the noncredit portfolio for Penn State University’s Outreach and Online Education and also serves as an adjunct instructor for the School of Hospitality Management at Penn State. He is a graduate of Ohio University in Athens, Ohio, and has a MBA from Webster University in St. Louis, Mo., Korner began his food service career at Ohio University, and later became the director of campus dining services at the University of Missouri-Columbia and executive director of university services at Seattle Pacific University. He served national president of the National Association of College and University Food Service (NACUFS) in 2000. 

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