Getting instant customer feedback

Positive feedback from guests often can get lost in the ether without ever reaching the intended recipient. Eric Eisenberg, corporate executive chef at Swedish Health Services in Seattle, created a policy to make sure each accolade gets to the right person.

Eisenberg drills the message back down to the cook who was responsible for the dish in real time. “This improves our caregiver engagement, because they’ve been recognized for excellence, and ultimately it improves our food quality, because the recognition comes with a reward to the caregiver who receives it,” Eisenberg says. It also helps staff get on a first-name basis and create personal relationships with guests, he says. 

Eric EisenbergCorporate Executive ChefSwedish Health ServicesSeattle,