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We have a volunteer who makes rounds in the entire facility three days a week, providing each veteran with a snack of choice, a newspaper and a smile with conversation. The volunteer, Mr. Branch, is also a veteran. We haven’t increased our spending because patients take only what they want and we were able to decrease standing orders for between-meal snacks.

Catherine AustinChief, Nutrition and Food ServicesMemphis VA Medical CenterMemphis, TN