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How do consumers define a menu's value?

Taste, quality and freshness are the three biggest factors.

Benita Gingerella, Senior Editor

December 9, 2019

1 Min Read
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Taste, quality and freshness are the three biggest factors.Photograph: Shutterstock

Taste, quality and freshness are the three biggest determinants of a menu’s value, according to consumers. Here’s a look at which attributes diners say create value at both limited—and full-service restaurants, according to Technomic’s 2019 Value & Pricing Consumer Trend Report

Taste/flavor

Limited-service restaurant: 84%

Full-service restaurant: 83%

Quality 

LSR: 75%

FSR: 78%

Freshness

LSR: 72%

FSR: 72%

Portion size 

LSR: 57%

FSR: 62%

Variety 

LSR: 38%

FSR: 45%

Healthfulness

LSR: 29%

FSR: 30%

Customization 

LSR: 26%

FSR: 20%

Uniqueness 

LSR: 13%

FSR: 16%

About the Author

Benita Gingerella

Senior Editor

Benita is a senior editor for FoodService Director and covers K-12 foodservice. She has been with the publication since 2016. In her spare time, Benita is an avid restaurant-goer and loves to travel extensively.

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