One On One With: Making customer service a priority for K-12 staff at Gwinnett Public Schools

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In this episode of Food Management’s podcast, we talk with Karen Hallford, MS RD LD, director of the school nutrition program at Gwinnett County (Ga.) Public Schools. We’re tackling a somewhat difficult topic, and that’s how to not let one negative attitude drag down your whole kitchen, a relatable problem for lots of districts.

Hallford provides tips on setting expectations for your staff and intervening when things get too rough, along with incentive programs and leadership skills that keep energy levels high for employees serving the littlest guests.