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Best Customer Service Concept: SMART Lunch at Dickinson (Texas) High School

Mike Buzalka, Executive Features Editor

August 23, 2015

17 Slides
Best Customer Service Concept: SMART Lunch at Dickinson (Texas) High School

2015 Best Concepts: The SMART lunch approach allows Dickinson High’s 2,700 students to get meals rapidly in a single lunch period by pulling attractively packaged prepared meals from individual compartments in 18 temp-controlled food merchandising units. The innovation mitigates the “lunch crush” factor that hampers participation when large numbers must be served in a very short time, while providing quickly identifiable meal choices in an appealing way.

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About the Author

Mike Buzalka

Executive Features Editor, Food Management

Mike Buzalka is executive features editor for Food Management and contributing editor to Restaurant Hospitality, Supermarket News and Nation’s Restaurant News. On Food Management, Mike has lead responsibility for compiling the annual Top 50 Contract Management Companies as well as the K-12, College, Hospital and Senior Dining Power Players listings. He holds bachelor’s and master’s degrees in English Literature from John Carroll University. Before joining Food Management in 1998, he served as for eight years as assistant editor and then editor of Foodservice Distributor magazine. Mike’s personal interests range from local sports such as the Cleveland Indians and Browns to classic and modern literature, history and politics.

Mike Buzalka’s areas of expertise include operations, innovation and technology topics in onsite foodservice industry markets like K-12 Schools, Higher Education, Healthcare and Business & Industry.

Mike Buzalka’s experience:

Executive Features Editor, Food Management magazine (2010-present)

Contributing Editor, Restaurant Hospitality, Supermarket News and Nation’s Restaurant News (2016-present)

Associate Editor, Food Management magazine (1998-2010)

Editor, Foodservice Distributor magazine (1997-1998)

Assistant Editor, Foodservice Distributor magazine (1989-1997)

 

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