Delaware North Cos. will introduce its new gaming hospitality arm at Global Gaming Expo 2007, being held Nov. 13-15 at the Las Vegas Convention Center

FM Staff

Delaware North Cos. will introduce its new gaming hospitality arm at Global Gaming Expo 2007, being held Nov. 13-15 at the Las Vegas Convention Center. "The Delaware North Gaming Hospitality Group has been created to assist organizations with integrating hospitality—including food and beverage, entertainment, retail and lodging—into their gaming operations,” says Dennis Szefel, president of DNC’s overall hospitality business. Szefel said the new group will draw from Delaware North’s resources and expertise within some of its existing operating companies, including Gaming & Entertainment, Sportservice, Travel Hospitality Services and Parks & Resorts. Culinary arts, customer service, supply management, technology, design and other vital areas of expertise and programs that have been established across those companies will also be leveraged by the new group, he said.
"We can really help an organization focus on its core gaming product by ensuring that world-class hospitality becomes a credible brand attribute of the facility,” Szefel says. "For example, most casino patrons are now looking for fine dining to be a part of their experience, and we can work with a facility to provide that.” The group can also assist entertainment venues with integrating gaming into their operations, which DNC has successfully done at Saratoga and its own racing venues, he added.