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One On One With: Testing delivery

In Food Management’s podcast we talk with Boston College dining about a failed delivery attempt and listening to your customers.

Becky Schilling, Group Content Director/Editor-in-chief

July 8, 2019

1 Min Read
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Listen to this podcast on Apple Podcast or Soundcloud.

“I’m proud to have a very talented team that is always trying to come up with new and innovative ideas for college students who are pretty savvy and eat out a lot.” That’s how Beth Emery, director of dining services at Boston College, describes her department. And come up with new and innovative ideas they do. In the past year alone, BC Dining has been named Innovator and received a Best Concept award.

Part of being innovative is listening to your customers, something the team is doing through the BC Test Kitchen. We recently caught up with Emery about the test kitchen and how delivery didn’t exactly catch on with her students.

More on Boston College dining:

College Innovator of the Year: Boston College

FM announces 2019 Best Concept Award winners

Green Week at Boston College dives deep into oceans

New adventures in breakfast at Boston College

About the Author

Becky Schilling

Group Content Director/Editor-in-chief

Becky Schilling is Food Management’s editor-in-chief, and the group content director for Informa’s Restaurants and Food Group, managing editorial for digital, print and events for Nation’s Restaurant News, Restaurant Hospitality, Food Management and Supermarket News media brands. Becky holds a bachelor's degree in journalism from Texas A&M University and a master's degree from the Medill School of Journalism at Northwestern University. Before joining Food Management in 2014, Becky was with FoodService Director magazine for seven years, the last two as editor-in-chief. Becky is a history nerd and a sports fanatic, especially college football—Gig'em Ags—and tennis. A born and raised Texan, Becky currently resides in New York City.

Becky Schilling’s areas of expertise include the onsite foodservice industry (K-12 schools, colleges and universities, healthcare and B&I), foodservice menus, operational best practices and innovation.

Becky Schilling is a frequent speaker at industry events including The Association for Healthcare Foodservice (AHF), The National Association of College & University Food Services (NACUFS) and The Society for Hospitality and Foodservice Management (SHFM).

Becky Schilling’s experience:

Group Content Director, Informa Restaurant & Food Group (Feb. 2020-present)

Editor-in-chief Food Management (Nov. 2014-present)

Director of Content Strategy & Optimization, Informa Restaurant & Food Group (March 2019-Feb. 2020)

Editor-in-chief, Supermarket News (April 2019-March 2019)

Executive Editor, Supermarket News (July 2016-April 2017)

Editor-in-chief, FoodService Director magazine (March 2013-Oct. 2014)

Managing Editor (FoodService Director magazine (March 2012-March 2013)

Associate Editor (FoodService Director magazine (Nov. 2007-March 2012)

Contact Becky Schilling at:

[email protected]

@bschilling_FM

https://www.linkedin.com/in/becky-schilling-39194ba/

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